Question 1

What is Osee?

Accepted Answer

Osee is your personal link-in-bio and creator website: one address for your profile, important links, work, updates, products and forms. Discovery and messaging support your space; a social feed is not the main purpose.

Question 2

How do I create and publish my space?

Accepted Answer

Create an account, then open Build in your dashboard. Add a display name, a short bio and useful sections. Save draft while editing, use Preview to review, and choose Publish changes when ready. Share your public space address. Saved drafts are not automatically published.

Question 3

What can I put on my page?

Accepted Answer

Use Build for text, links, photos, videos, audio, public locations/maps, attachments and isolated custom embeds. Use Content for posts, Listings for products or services, and Forms for questions and polls. Public pages show a compact selection with View more for the rest. Pin eligible items to keep them near the top.

Question 4

How do I change my photo, cover or colours?

Accepted Answer

Open Appearance & privacy, choose your profile and cover photos, theme and colours, then save. Keep text readable against your background. In Your brand, add your own logo, header name and footer text. You can also hide Osee mobile navigation on a verified, connected custom domain. Saved appearance settings apply to a published space.

Question 5

Can I have several spaces?

Accepted Answer

Yes. Use the space switcher in your dashboard to create or select a space. Each has its own profile and publication settings. You can manage up to 20 spaces, but storage and subscription benefits are shared across your account, not repeated for each space.

Question 6

What does Osee cost?

Accepted Answer

Free includes 500 MB of shared account storage and may show platform ads. Basic is ₹20/month for 2 GB; Starter is ₹49/month for 5 GB; Creator is ₹99/month for 20 GB. Creator tools, including Lead manager and Media kit, are available on Free and paid accounts without a separate tool fee. Paid storage plans increase capacity and remove platform ads from every space owned by your account. Optional extra storage on any paid plan is ₹5 per GB/month, selected in whole-GB units. Tools still depend on account permissions, safety controls, availability and any required external setup; tool access is not unlimited AI usage or approval to sell. You can choose local-currency estimates; platform storage checkout currently bills INR, and bank conversion fees may apply. Do not treat estimates as a different billing currency or invent a live exchange rate. Check Storage & plan for availability, usage and the full checkout total. Reaching a limit does not automatically charge or upgrade you.

Question 7

How do I pay for or renew storage?

Accepted Answer

Open Storage & plan, choose Basic, Starter or Creator and any extra GB, review the full INR total and renewal method, then authorize secure checkout when available. Live checkout requires completed merchant approval and configuration; an unavailable button does not activate a plan. Where one-time monthly checkout is offered, one verified payment buys one calendar-month period; it does not create an automatic debit. Use the dashboard to renew the same capacity during its displayed renewal window, and check the paid-through date. Existing verified periods retain their authorized price and capacity. Eligible continuous same-plan renewals keep their saved terms; a new purchase after expiry uses the displayed current offer. Existing recurring subscriptions keep their original mandate until separately cancelled. Never enter card credentials, payment PINs, bank passwords or one-time codes in Osee chat or Support.

Question 8

What if my account is over the 500 MB Free allowance?

Accepted Answer

Storage is shared across all your spaces, including private, draft, message and retained unused files. An existing free account over 500 MB is shown as over limit and new uploads are paused until enough stored files are removed or a suitable paid plan is chosen and verified. This allowance change does not automatically delete existing files, charge you, or start the paid-account overdue/deletion clock. Deleting a section may leave its uploaded file in storage, so use the file-management controls where available. Existing content keeps its usual access and safety rules. Creating a new space does not reset the account allowance.

Question 9

Will a pricing update change storage I already paid for?

Accepted Answer

An existing verified paid period keeps its original authorized price and capacity through the paid-through date. Saved checkout authorizations are not silently rewritten. Where supported, an eligible continuous renewal of the same plan and extras preserves its saved quote; review the exact renewal capacity and amount in Storage & plan. A changed plan or a new purchase after expiry uses the current displayed offer and needs your authorization. Earlier recurring mandates retain their originally authorized terms unless separately cancelled or changed with agreement. Contact Support if the dashboard allowance does not match your verified purchase.

Question 10

What happens if I do not renew a paid storage period?

Accepted Answer

A one-time monthly purchase does not automatically debit another payment. If paid access expires without verified renewal and the account has not returned to an eligible Free plan, creator tools and public spaces are paused while billing and public-space export remain available. The dashboard shows the unpaid date and deletion date. After six months overdue the account is restricted; at eight months it is scheduled for permanent operational deletion, subject to legal, dispute and security retention. Restore a verified payment before deletion or contact Support about a problem. Being over the new Free allowance alone does not start this paid-account clock.

Question 11

My storage payment is pending or I was charged twice. What should I do?

Accepted Answer

A browser return or payment-app message alone does not unlock paid storage: Osee must verify it. Refresh payment status in Storage & plan before starting another checkout. If it stays pending, fails after a debit, or looks duplicated or unauthorized, contact /support with the transaction reference and a redacted receipt. Do not send card details, passwords or one-time codes. Ask Osee cannot inspect your payment account, verify a payment, issue a refund or promise a resolution time.

Question 12

Who can see my content?

Accepted Answer

Published public content can be seen and shared by anyone, including through Explore and search engines. Draft, private and selected-user posts are not public discovery results. Check each post’s audience before publishing. Saving or following a space does not unlock private or paid content. Removing content cannot recover copies someone already saved.

Question 13

How do messages and calls work?

Accepted Answer

Sign in and send a request from a creator’s Get in touch section. The creator must accept before regular messages, files and calls are available. Use Inbox to manage conversations and restrict or block unwanted contact. Keep Osee open for incoming-call alerts; sound requires browser permission to play audio. Calls need microphone/camera permission and a suitable network. Calls are not recorded by Osee.

Question 14

Can I create a group?

Accepted Answer

Open Inbox, then Group conversations. Invite up to seven accepted contacts; each must accept before reading messages. New members see messages from their joining time. Members can leave, and owners can remove members or close a group. Group calls support up to four people, subject to browser and network support.

Question 15

How do I collect and export responses?

Accepted Answer

Open Forms, create your questions, review the form’s access settings and publish it. Manage responses and export them from the same section. Only collect information you need and explain its purpose. Form answers are not public posts; downloaded exports become your responsibility.

Question 16

How do I organize inquiries from my forms?

Accepted Answer

Open Dashboard → Creator tools → Lead manager, choose one of your own forms, select existing responses and explicitly import them. Lead manager is free to use; storage limits still apply. Free and paid accounts can organize these private records as New, In progress or Done and add labels and notes. Bulk stage or label updates work on selected records. There are no automatic imports or external messages. Contact details come only from the answers shared with your form, not private account data. Export a filtered CSV and keep it secure; removing a lead keeps the original form response. Form answers and lead notes are not given to Ask Osee. Collect only what you need, explain your purpose, and do not assume that an inquiry permits marketing.

Question 17

How do I share a media kit for my work?

Accepted Answer

Open Dashboard → Creator tools → Media kit. This tool is free to use on Free and paid accounts. Select eligible public work, add a clear introduction and choose any business contact details you want to publish. Review and explicitly publish the kit before sharing its address. A saved draft is not public. Private posts, private statistics, inbox messages, form answers and orders are not included. Do not invent audience numbers, achievements or endorsements. Public visitors can copy, download or share published details, so include only information you are entitled and willing to make public. Unpublishing your parent space or removing an item’s public access makes it unavailable to kit visitors; removing it cannot recall copies already saved.

Question 18

Can I list products or services?

Accepted Answer

Listings supports physical goods, digital products and services. Provide an accurate description, currency, price, delivery details and seller policies. Where checkout is enabled, connect your own authorized payment account. Sellers handle fulfilment, invoices, refunds and applicable taxes; platform duties and mandatory buyer rights still apply. See the Selling & buying guide before selling.

Question 19

How can people find my space?

Accepted Answer

Publish a useful, original page with a clear name, a descriptive bio and meaningful link labels. Keep your public address consistent and share it where your audience already finds you. Insights includes a search-readiness checklist. Search engines choose what to index and rank; Osee does not guarantee placement, traffic or rich results.

Question 20

Can I use my own domain or export my page?

Accepted Answer

In Insights, save a domain you own and follow the ownership-verification steps. Support completes domain routing and HTTPS setup; saving a name alone does not connect it. You can also export a static snapshot of your published space. Interactive features continue to link back to Osee rather than becoming an independent backend.

Question 21

What can Ask Osee access?

Accepted Answer

Ask Osee provides writing ideas and platform guidance, not account actions. With your permission, your questions and recent AI conversation are processed by an external AI service. Only your published public display name, bio and category can optionally be included. It does not retrieve inboxes, posts, listings, forms, responses, files, orders or private data. Do not paste secrets or sensitive information.

Question 22

What should I do if something is not working?

Accepted Answer

Check your connection, save unfinished work, and try refreshing once. For uploads, check available storage; for publishing, check required fields; for calls, check browser permissions. If the problem continues, open Osee Support at /support with the feature, time, steps and a redacted screenshot. Never send passwords, API keys, private messages or full payment details.

Question 23

How do I get help without waiting for a ticket?

Accepted Answer

Open /support and search Help & guides by the feature or problem. Start with a short relevant troubleshooting guide: check required fields and save/publish status for a missing update, shared storage and file status for an upload, or browser permissions and an open Inbox for a call. These steps are optional, not a requirement before contacting Support. Use a direct request for safety, urgent billing, privacy or account recovery. Osee is not an emergency service. You can also send a question, report a bug or share feedback with relevant redacted evidence.

Question 24

How do I track a Support request?

Accepted Answer

Keep your request reference and open Track request in /support to read replies or add relevant information. Signed-in requests belong to your account. A guest tracking key is private and gives access to that request and its attachments; keep it safe and do not share screenshots of it. Use the existing request for follow-up rather than creating duplicate tickets. Requests are reviewed one by one, so responses may sometimes be delayed; a response time is not guaranteed and applicable complaint rights still apply. Include only necessary details, up to five relevant web links, and permitted screenshots or short videos. Never share passwords, payment PINs, API keys, full card details or password-reset links.

Question 25

How do I report abuse or request privacy help?

Accepted Answer

Use conversation safety controls to restrict or block contact and report harassment. Open /support for account access, content reports, appeals, data requests or privacy concerns. Osee is not an emergency service. Review the Terms and Privacy notice for responsibilities and available rights.

Question 26

What if I forget my sign-in email or password?

Accepted Answer

Your email is your sign-in ID, not your public handle. Use Forgot email or password on the sign-in page. When email recovery is enabled, Osee sends a private one-use link to the registered address, valid for 30 minutes. A successful reset signs out existing sessions. If email recovery is not yet available, or you cannot access the inbox, use Support for ownership-verified account help. Never send passwords or reset links to support.

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